The first step in Qatar Airways Cargo’s Digital transformation journey is visible with its brand-new website released in May this year. The new website boasts a brand-new design that offers simple navigation and intuitive positioning of information backed with robust security. Since the new website is cloud-based and requires fewer clicks to source relevant information, it also boasts of a lower carbon footprint than its predecessor.
In accordance with its VISION 2027 and through its partnership with Salesforce, Qatar Airways Cargo has now pioneered its next-generation Digital Experience platform with a revamped, comprehensive, and intuitive cargo customer portal called ‘Digital Lounge.’ The Digital Lounge experience will bring added value to the airline’s customers, offering better engagement and interaction, increased productivity and time management, as well as better visibility, transparency, and performance monitoring.
The Digital Lounge portal is built on the Salesforce platform and provides Qatar Airways Cargo’s customers with a seamless digital experience, leveraging Salesforce Customer 360 features integrated with its native Experience and Analytics platform. The Digital Lounge will give customers full access to a broad range of activities with single access. The platform offers instant confirmation for General Cargo bookings subject to availability and required validations. The airline’s customers can book free sales and allotments with dimensions (excluding BUP). In the future, customers will be able to book any product available in the portfolio of Qatar Airways Cargo through the Digital Lounge.
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