“Sales are part of our DNA, but clients are the air we breathe”

 In the rapidly changing world of commerce and trade aided by modern, easy-to-use digital tools, general sales and service agents for cargo carriers are modernising their customer interaction to help them improve revenue and reduce cost. Some of the GSSAs are ahead of the others and one of them is ECS Group. Reji John talks to Adrien Thominet, Executive Chairman of ECS Group, and finds out what they do differently and how they want to set new benchmarks in the GSSA space.

You have been with ECS Group for 25 years and had moved up the leadership position remarkably well from COO in 2011 to CEO in 2017 and now executive chairman. What will change in your current leadership role? How do you intend to take ECS Group through one of the most challenging phases of the aviation industry?

Yes, I’m immensely proud to be at the head of the group that has shaped me. But ECS Group has always been more than the person in charge – it’s a truly collective effort. Like my predecessor, I will continue to rely on the group’s strengths and the wide range of skills it has. My appointment was planned, but it’s a coincidence that it comes at a time when the entire industry is changing. I’m extremely excited to be taking on this new responsibility at such a crucial moment for the group. I’m determined to cement our group’s commercial strength and to highlight even more clearly the added value it offers in terms of the support we give to our clients. While sales are part of our DNA, our clients are the air we breathe. That’s why I’m extremely proud to be able to launch our new concept – the Augmented GSA. ECS Group’s service offering is now built around our driving forces, with four fundamental pillars: New Abilities, Technology, Commercial, and Sustainability. The New Abilities pillar contains 10 individual modules, such as the established Total Cargo Management (TCM) solution, which covers all operational requirements, a data-scanning service, and a quality and safety management component, for example. With the Technology pillar, ECS Group enables process efficiencies across the transportation chain through specially developed in-house digital solutions, while the Commercial pillar makes use of these technologies to provide solid business figures and ultimately greater financial success. The Sustainability pillar tackles environmental, diversity, and social responsibility issues through various approaches. I’m confident about the future.

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