Emirates SkyCargo upgrades booking experience with CargoWise

 Emirates SkyCargo upgrades booking experience with CargoWise

Emirates SkyCargo is taking the digital way for customer satisfaction experience. Working with WiseTech Global, a leading provider of software solutions to the logistics industry, Emirates SkyCargo will be providing direct access to its flights and inventory for cargo customers through the CargoWise platform. 

Customers will now be able to make cargo bookings direct on the platform for a majority of their cargo requirements after completing a short registration process.

"At Emirates SkyCargo, we are always looking at ways to make every stage of the transportation process more efficient – from the time of booking the shipment to the delivery of the cargo to the consignee. We are delighted to work with WiseTech to connect the CargoWise platform to our own Emirates SkyChain system, allowing customers enhanced direct access to search for flights and make bookings directly with Emirates SkyCargo without requiring any other touchpoints. This will save time and effort for our customers and for our global teams and at the same time help avoid any unnecessary confusion and inefficiencies in the booking process," said Nabil Sultan, Emirates divisional senior vice president, Cargo.

Scott McCorquodale, chief automation officer, Air Cargo at WiseTech, said: "As the platform of choice for many of Emirates SkyCargo’s major customers, this connection is a testament to CargoWise’s penetration in the market. Adding to our growing number of airline-direct ebooking connections on the CargoWise platform, over time, all CargoWise users will have access to Emirates SkyCargo’s flight schedules, rates, availability and real-time eBooking functions. Working together, this connection provides ease of access to timely data at the user’s fingertips, translating to increased efficiencies and productivity, and importantly, informed decision making."

Emirates SkyCargo has commenced roll out of customer access to the CargoWise platform in a phased manner from September 1 2021. By the end of September, the majority of Emirates SkyCargo’s global customers using CargoWise will be able to make bookings on Emirates SkyCargo through the platform.

Cross industry collaborations – a new normal

 Cross industry collaborations – a new normal

The pandemic demonstrated the value of meaningful collaborative partnerships as common objectives emerged which united all parties within the supply chain and various industry associations. Building community and aligning air cargo stakeholders to a common vision is by no means an easy feat. It requires buy-in from within each organisation to transit from legacy processes and relationships, and time to build trust and deliver value.  Nevertheless, the air cargo industry is beginning to see the benefits of community collaboration in this increasingly dynamic business environment.

After the Covid-19 pandemic struck, air cargo became more than ever a key part of civil aviation, as well as of the broader global supply chain. Following the announcement of a global pandemic by the World Health Organization (WHO) in March 2020, the International Civil Aviation Organization (ICAO) issued targeted recommendations and guidance for aviation authorities, including the importance of coordinating with all relevant stakeholders. Further, ICAO collaborated with stakeholders such as the Universal Postal Union to encourage states to ensure the financial stability of air and postal operators while also recognising the essential nature of their work.

Commenting on the partnership with International Air Transport Association (IATA), Fédération Internationale des Associations de Transitaires et Assimilés (FIATA), and The International Air Cargo Association (TIACA), ICAO’s air transport officer for air cargo, Cortney Robinson, says that the strengthened collaboration with these associations, as well as with various associations has played an important role in the sector’s pandemic response. “Today, common priorities have gained urgency yet some extend beyond it. Promoting the establishment of 7th freedom traffic rights for all-cargo operations - the most salient feature of ICAO Council Aviation Recovery Task Force (CART). In the current context, with the ongoing capacity shortages, efficiencies resulting from digitalisation have become a necessity for the transport of critical goods, including pharmaceutical deliveries.  In addition, cross-border restrictions have resulted in a massive growth of ecommerce activities, which increasingly rely on safe, secure, efficient and resilient air cargo services; and finally ensuring the safe transport of Covid-19 vaccines and other medical goods.”

Qatar Airways Cargo and WiseTech Global Implement Direct Data Connection

 Qatar Airways Cargo and WiseTech Global Implement Direct Data Connection

Qatar Airways Cargo and logistics industry software solution WiseTech Global have commenced implementation of an extensive direct data connection between their global operating systems.

The direct data connection between WiseTech’s leading CargoWise platform and Qatar Airways Cargo management system, CROAMIS, streamlines the exchange of critical operational data that reduces risk, complexity and costs for forwarders as well as airlines.

Guillaume Halleux, chief officer cargo at Qatar Airways Cargo commented, “Our agreement with WiseTech will help eliminate multiple intermediary data exchange points between freight forwarders and airline operating systems, it will also support future air cargo industry growth by removing technical risk and reducing costs. This initial step delivers a strong foundation for on-going product and technical connectivity between Qatar Airways Cargo and its substantial pool of customers.”

Scott McCorquodale, chief automation officer, Air Cargo at WiseTech Global, said, “A direct connection and collaboration of this scale, between two such major players, improves many aspects of the air cargo process for our customers, as well as other participants in the end-to-end transportation chain. As the air cargo industry continues to adapt to the rapid and immense changes from 2020, it is important we work together to continuously streamline processes and improve efficiencies where there are obvious far-reaching benefits.”

These direct data feeds also add real value by removing extensive data duplication that has proliferated over many years, removing the burden on forwarders and reducing the resulting complexities and costs.