The ECS Group will now offer a reliable and flexible approach to talent sourcing for air cargo companies across the globe as a stand-alone ability in its augmented GSSA concept under the brand name: ECS INSIDE.
“No matter where you are in the world, outstanding customer service is what defines a company’s success,” says Sauro Martinelli, Coordinator ECS INSIDE. “Cargo is a people business and one that runs best when managed by local staff who know the market, the language, and the culture of a location.”
While most airlines request support for operations and reservations, ECS INSIDE can cover a complete range of air cargo-related tasks, adds an official release. “ECS INSIDE offers different working models depending on the airline’s location strategy and based on local labour law regulations. Either ECS Group staff join the airline’s local office to closely liaise with the airline team and cover certain outsourced activities or dedicated airline employees are hosted in the regional ECS Group office where they provide back-office support. The number of dedicated staff depends on the planned scope and duration of the organisational set-up.
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