March 7, 2018: A recently published white paper by SITA on ‘Intelligent Tracking: A Baggage Management Revolution’ suggests that smart use of artificial intelligence (AI) is expected to revolutionise the management of baggage, and will mitigate mishandling of baggage, globally. The paper notes that over 4.5 billion bags are handled by industry baggage systems every year. However, airlines and airports will have to cope with twice that number as passenger numbers are expected to in
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