December 28, 2017: As the ratio of online purchases increased in December, it also increased the cost of returns for e-commerce retailers, thanks to the massive surge in online parcel returns.According to Alan Gershenhorn, chief commercial officer of UPS, online retailers are counting the cost of returns as shoppers returned their purchases made in the week before Christmas.In December, there were over one million returns every day before Christmas. Further, 1.4 million returns
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