In its digital transformation plan, Qatar Airways Cargo aspires for reliable information, quick access, and efficient interactions — first and foremost for its customers, but also, in equal measure, for its personnel. Qatar Airways Cargo is Moved by People and offers the best user experience possible through a combination of clever technology and completely personalized customer service.
Digital transformation is a key component of The Next Generation concept, which entails a completely new way of thinking about business: in the fast-changing air cargo industry, The Next Generation approach is also intended to help Qatar Airways Cargo realize its full digital potential in order to improve processes.
“Digital tools are an enabler and an enhancement of our service portfolio, giving our customers a broad and varied choice of how they wish to interact with us, and our employees the tools for proactive rather than reactive engagement. Our digital developments are based on reducing process inefficiencies so that customers receive a faster turn-around. These adaptations enable our people to focus on value-added work, not on repetitive manual tasks that do not bring value,” says Faisal Karamat, Vice President Customer Experience at Qatar Airways Cargo.
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