Kenya Airways has replaced its operations and management systems with an India-based IT and business solution company, Cargo Flash Infotech's solution. Cargo Flash will provide its single, next-generation ‘nGen’ system that includes Cargo Reservations (RES) System, Cargo Revenue Accounting (CRA) System, Cargo Handling and Warehouse Management, ULD Management Solution, and Customer Portal.
Kenya Airways’ manifold of operations and management systems were either having limited connectivity options or systems working in silos, in which information sharing is restricted due to systems’ limitations. Furthermore, the new and additional systems included as a part of this single ‘nGen’ system are mail booking and handling system, e-commerce (Door-to-Door) system, target planning system, in addition to complaint and claim management system.
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